Sleep Expert — Bilingual (Spanish) with Uncapped Commissions

Mattress Firm; Natick (MA); On-site; USD 58,000 - 71,000; Full time

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right products, utilize digital tools, and contribute to an engaging omnichannel environment that centers the customer.

Responsibilities include building relationships, sharing product knowledge, meeting sales KPIs, and maintaining post-sale follow-up. The role requires physical activity, strong customer focus, and participation in company programs,

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right products, utilize digital tools, and contribute to an engaging omnichannel environment that centers the customer.

Responsibilities include building relationships, sharing product knowledge, meeting sales KPIs, and maintaining post-sale follow-up. The role requires physical activity, strong customer focus, and participation in company programs,