Sleep Experience Specialist Uncapped Pay & 401(k) Match

Mattress Firm; Heber (UT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm睡眠品

Job summary

Mattress Firm is hiring Sleep Experts to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You’ll use digital tools and support a seamless omnichannel experience to keep customers engaged and satisfied.

The role emphasizes selling programs, excellent customer service, and staying aware of competitive offerings while maintaining a high level of product knowledge and customer care.

Qualifications

• Customer-centric sales approach and drive to meet KPIs.
• Ability to convey technical and product information to customers.
• Maintain relationships with customers during and after purchase.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while aligning with company values.

Skills

Sales

Customer service

Product knowledge

Relationship building

Omnichannel experience

Job description

Mattress Firm is hiring Sleep Experts to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You’ll use digital tools and support a seamless omnichannel experience to keep customers engaged and satisfied.

The role emphasizes selling programs, excellent customer service, and staying aware of competitive offerings while maintaining a high level of product knowledge and customer care.