Sleep Experience Specialist - Growth & Perks

Mattress Firm; Henderson (NC); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay + uncapped commission

Employee discounts

Job summary

Mattress Firm is hiring Sleep Experts® to help customers find the right mattress and create an exceptional in-store experience. You will build relationships, share product knowledge, and drive sales with a focus on customer service.

This role emphasizes teamwork, performance against KPIs, and opportunities for growth. Eligible for on-site support, training, and competitive compensation with potential bonuses.

Qualifications

• Create an environment where the customer is at the center by cultivating relationships.
• Provide product knowledge information to customers and serve as subject matter expert.
• Drive sales performance and KPIs while reflecting company values.
• Maintain relationships during and after purchase and handle issues promptly.
• Monitor competitor offerings and promotions to stay informed.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is the focus by building strong relationships.
• Provide technical and product knowledge to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain and nurture customer relationships during and after purchase.
• Track competitor ads and services to stay competitive.
• Use social media to positively impact brand awareness and sales.

Skills

Customer relationships

Sales skills

Product knowledge

Social media

Physical strength

Job description

Mattress Firm is hiring Sleep Experts® to help customers find the right mattress and create an exceptional in-store experience. You will build relationships, share product knowledge, and drive sales with a focus on customer service.

This role emphasizes teamwork, performance against KPIs, and opportunities for growth. Eligible for on-site support, training, and competitive compensation with potential bonuses.