University Associate Director of Admissions Systems and Slate Captain (Business Analysis Leader)

Indiana University Bloomington; Bloomington (IN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

Paid time off

Employee assistance program (EAP)

Job summary

Indiana University in Bloomington/Indianapolis is seeking a Sr. Operational leader to guide University Enrollment Services' Slate Captain function, overseeing a Business Analysis team focused on admissions technology and process redesign.

The role emphasizes data-driven improvements and collaboration across campuses. You will lead functional priorities for Slate and related tools, mentor analysts, and partner with stakeholders to streamline enrollment workflows, apply AI and automation, and

Qualifications

• Bachelor's degree in a related field is required.
• Four years of related field experience and one year in a management role.
• Experience analyzing business processes and implementing technology solutions is preferred.
• Strong leadership in enterprise reporting and stakeholder collaboration.
• Ability to guide admissions technology platforms (Slate) and related systems.

Responsibilities

• Lead the enterprise business analysis team and Slate CRM efforts across IU campuses.
• Design and optimize enrollment processes with AI and automation initiatives.
• Manage staffing, budgeting, and project timelines for multiple initiatives.
• Collaborate with campuses and stakeholders to define needs and deliver solutions.
• Ensure documentation, testing, training, and user support practices.
• Coordinate with vendors and technical teams on system enhancements.

Skills

Communication skills

Professionalism

Time management

Quality-focused

Organizational skills

Team collaboration

Coaching & feedback

Decision making

Conflict management

Team leadership

Education

Bachelor's degree in related field

Job description

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

OVPSS

The Office of the Vice President for Student Success (OVPSS) oversees Indiana University's (IU) commitment to fostering the educational, personal, and professional success of its students both during their time at IU and beyond. By providing comprehensive oversight of IU's student success strategy, enrollment services, strategic initiatives, accreditation policies, and institutional analytics, the office plays a pivotal role in advancing the university's core missions of teaching, research, and service, while continuously enhancing the student experience.

UES Mission Statement

“University Enrollment Services (UES) at Indiana University is a strategic enrollment management team that delivers centralized support to campus-based admissions, financial aid, military-connected services, one-stop, and registrar units. Through thought leadership, collaboration, regulatory compliance, and a commitment to best practices, UES enhances student-centered service, empowers campuses to provide exceptional experiences, and advances the university's enrollment and retention goals.”

UES Vision Statement

“The UES team envisions a future shaped by IDEAs, one where Innovation, Data-driven strategies, and operational Efficiency transform, streamline, and Anonymize administrative processes to enhance student outcomes and elevate the student experience.”

At its core, this position serves as IU's Slate Captain, combining deep functional Slate expertise with leadership of a Business Analysis team focused on reimagining, building, and continuously improving IU's admissions technology ecosystem. The role requires broad knowledge of admissions technologies, strong business process redesign and project leadership capabilities, and the ability to translate enrollment needs into effective, scalable technology solutions.

Department Specific Responsibilities

• Serves as the enterprise functional lead and "Slate Captain" for UES, providing strategic and hands‑on leadership for Slate Customer Relationship Management (CRM) and related admissions technologies supporting undergraduate, graduate, online, and regional campus enrollment operations.
• Provides hands‑on functional expertise for Slate, including system configuration, workflow design and management, communications, permissions, testing, troubleshooting, operational maintenance, and continuous improvement.
• Leads and develops a team of Business Analysts responsible for enrollment technology operations, including ApplyIU, Common Application, Smart Panda Raptor AI, PeopleSoft Student Information System (SIS), and other admissions technologies; provide direction, workload coordination, mentoring, and professional development.
• Provides functional leadership across Slate support and enhancement activities, fostering a seamless, efficient, and student‑centered admissions technology experience across IU campuses.
• Partners with campuses, enrollment leaders, and university stakeholders to understand business needs, redesign processes, identify opportunities for improvement, recommend solutions, and promote effective use of Slate and related technologies.
• Leads business process redesign and continuous improvement initiatives that leverage AI, automation, and emerging technologies to improve operational efficiency, user experience, scalability, and student service.
• Collaborates with vendors, consultants, and technical teams to plan and execute system enhancements, integrations, implementations, testing, and issue resolution.
• Establishes and maintains effective functional practices for system documentation, testing, training, knowledge management, and user support to promote consistent and sustainable use of enrollment technologies.
• Provides functional leadership and operational expertise for strategic initiatives related to AI, technology governance, admissions technology planning, and the continued modernization of IU's enrollment technology ecosystem.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define business analysis methodologies and standards; provides direction and guidance on high priority business analysis projects/initiatives.
• Establishes short‑term business plans and long‑term operational objectives, including managing project timelines/deliverables and developing resource plans for multi‑project/multi‑phase business analysis initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of technical resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Works collaboratively with other business analysis leaders in recommending standards, best practices, and related policies/procedures.
• Conducts research on emerging technologies, services, protocols/processes, and/or standards in support of business analysis efforts; responsible for the implementation of new protocols/procedures to address business needs.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees and task forces related to business analysis.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

Required

• Bachelor's degree in related field

Work Experience

Required

• 4 years in related field
• 1 year of management experience

Preferred

• 5 years of progressively responsible experience supporting admissions, enrollment management, CRM operations, higher education technology systems, or related business functions
• 1 year of management experience

Skills

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams

Preferred

• Experience analyzing business processes, gathering requirements, implementing technology solutions, and supporting complex operational workflows
• Experience leading projects, coordinating cross‑functional initiatives, and facilitating collaboration among a wide variety of stakeholder groups

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington OR Indianapolis campus

This is an in‑person position.

$90,000-$100,000 annually

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level

Sr. Operational

FLSA

Exempt

Job Function

General Administration

Job Family

Business Analysis

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Request Support

Telephone: 812‑856‑1234