Slate CRM Portal Architect for Admissions

Women In Science; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Indiana University in Indianapolis seeks a CRM and data analytics specialist to develop and maintain portals within Slate CRM, support enrollment management, and deliver dashboards for data-driven decisions.

You will collaborate with Undergraduate Admissions and university partners, monitor implementations, and document business requirements while ensuring security and compliance across systems.

Qualifications

• Bachelor's degree (preferably in computer science, business systems, or a related field).
• 2 years in customer/application support, programming, or a related experience.

Responsibilities

• Develops, maintains, and performs ongoing quality improvement of portals within Slate CRM.
• Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
• Collaborates with Undergraduate Admissions and university partners.
• Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
• Acts as a process development resource and internal consultant.
• Maintains student records according to university requirements.
• Creates and maintains CRM system data dashboards.
• Stays current with CRM system trends and advancements; makes recommendations.
• Consults with staff to identify, analyze, refine, and document business requirements.
• Performs complex upgrades, releases, customization, and documentation of work.

Skills

Communication skills

Problem solving

Multitasking

Customer service

Troubleshooting

Independence

Feedback delivery

Education

Bachelor's degree in Computer Science / related field

2 years in customer/application support or related

Tools

HTML

CSS

JavaScript

SQL

Liquid Markup

Job description

Indiana University in Indianapolis seeks a CRM and data analytics specialist to develop and maintain portals within Slate CRM, support enrollment management, and deliver dashboards for data-driven decisions.

You will collaborate with Undergraduate Admissions and university partners, monitor implementations, and document business requirements while ensuring security and compliance across systems.