SLA-Driven Dispatch Coordinator

STEADYWRK LLC; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

STEADYWRK LLC is looking for coordinators who will manage inbound work orders, routing them to appropriate contractors while ensuring SLA compliance. You will prioritize the orders, handle exceptions, and ensure a smooth transition between shifts.

The ideal candidate will have skills in written clarity and dashboard tools, with a strong bias toward early escalation to minimize issues. Join us in this dynamic role to ensure efficient operations across our teams.

Qualifications

• Ability to triage inbound work orders based on priority and trade.
• Strong written communication skills for status and escalation notes.
• Experience with dashboards and queue tools.

Responsibilities

• Triage inbound work orders by priority and trade.
• Route each order to a qualified contractor and confirm acceptance.
• Own the SLA clock, escalating before deadlines slip.
• Hand off cleanly across shifts with documented status.

Skills

Priority triage

Exception handling

Written clarity

Dashboard familiarity

Early escalation bias

Job description

STEADYWRK LLC is looking for coordinators who will manage inbound work orders, routing them to appropriate contractors while ensuring SLA compliance. You will prioritize the orders, handle exceptions, and ensure a smooth transition between shifts.

The ideal candidate will have skills in written clarity and dashboard tools, with a strong bias toward early escalation to minimize issues. Join us in this dynamic role to ensure efficient operations across our teams.