SkyJump Training Lead — Safety & Performance

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 55,000 - 80,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas is seeking a SkyJump Training Supervisor to lead the Jump Master team, ensuring high-energy operations remain safe and compliant. You will design and deliver training, supervise scheduling, and monitor safety protocols to protect guests and staff.

The role emphasizes coaching, performance improvement, and adherence to stringent safety standards, with attention to certification and documentation. A strong customer-service approach is essential for success.

Qualifications

• 1 year of ride/attractions or guest service leadership experience.
• Ability to lead in fast-paced environments and supervise staff.
• Strong interpersonal and communication skills for training and feedback.
• Ability to prioritize tasks and manage time effectively.
• Committed to safety and inclusivity in the workplace.
• Comfort with computer systems for data entry and reporting.
• Proficiency with Microsoft Office.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent.
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations.
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols.
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Ride/attractions leadership

Team leadership

Interpersonal communication

Time management

Safety compliance

Tools

Microsoft Office

Job description

Stratosphere Gaming, LLC in Las Vegas is seeking a SkyJump Training Supervisor to lead the Jump Master team, ensuring high-energy operations remain safe and compliant. You will design and deliver training, supervise scheduling, and monitor safety protocols to protect guests and staff.

The role emphasizes coaching, performance improvement, and adherence to stringent safety standards, with attention to certification and documentation. A strong customer-service approach is essential for success.