Jump Master Training Supervisor

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 55,000 - 80,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas is seeking a SkyJump Training Supervisor to lead the Jump Master team, ensuring high-energy operations remain safe and compliant. You will design and deliver training, supervise scheduling, and monitor safety protocols to protect guests and staff.

The role emphasizes coaching, performance improvement, and adherence to stringent safety standards, with attention to certification and documentation. A strong customer-service approach is essential for success.

Qualifications

• 1 year of ride/attractions or guest service leadership experience.
• Ability to lead in fast-paced environments and supervise staff.
• Strong interpersonal and communication skills for training and feedback.
• Ability to prioritize tasks and manage time effectively.
• Committed to safety and inclusivity in the workplace.
• Comfort with computer systems for data entry and reporting.
• Proficiency with Microsoft Office.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent.
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations.
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols.
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Ride/attractions leadership

Team leadership

Interpersonal communication

Time management

Safety compliance

Tools

Microsoft Office

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the SkyJump Training Supervisor, you are a key leader in delivering a thrilling yet safe guest experience. You are responsible for overseeing the training and performance of Jump Masters, ensuring every team member is equipped to operate with precision, confidence, and adherence to strict safety standards. You set the tone for operational excellence, balancing high-energy excitement with an unwavering commitment to safety.Job Description:Essential Functions and Responsibilities:Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipDesign, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competentOversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operationsPerform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocolsMaintain accurate documentation, including operation records, certification paperwork, and inventory control logsSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll processes, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualifications1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilitiesAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsThis position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuanaAt least 21 years of ageHigh School Diploma or equivalent requiredCurrent CPR certification preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNon-Gaming CardPhysical RequirementsOccasionally push/pull up to 50 lbsOccasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levelsFrequently Squat, kneel, reach, bend, twistFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityAbility to ascend and descend stairsWork Environment Potential ConditionsOutdoorNoisyBright flashing lightsExtreme HeightsExtreme hot & cold temperaturesSlippery surfacesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.