SkyJump Training Lead - Safe, Thrilling Experiences

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a SkyJump Training Supervisor who will lead the training and performance of Jump Masters, ensuring safety, precision, and exceptional guest experiences. You will set the tone for operational excellence with a focus on safety and customer service.

You will design training materials, oversee jump-area operations, and coach staff to maintain certification and high service standards.

Qualifications

• 1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilities
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standard
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Leadership

Communication

Customer service

Time management

Flexibility

Safety awareness

Team coaching

Computer literacy

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Outlook

Excel

Job description

Stratosphere Gaming, LLC is seeking a SkyJump Training Supervisor who will lead the training and performance of Jump Masters, ensuring safety, precision, and exceptional guest experiences. You will set the tone for operational excellence with a focus on safety and customer service.

You will design training materials, oversee jump-area operations, and coach staff to maintain certification and high service standards.