Jump Master Training Supervisor

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas seeks a SkyJump Training Supervisor to lead the training and performance of Jump Masters, ensuring a thrilling yet safe guest experience.

You will design and deliver training materials, oversee SkyJump operations, and maintain accurate documentation while upholding safety standards and company service expectations. This role requires strong leadership, flexibility in scheduling, and a commitment to safety and inclusivity.

Qualifications

• 1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilities.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Flexible and adaptable to changing operational needs and shift schedules.
• Committed to upholding a safe, respectful, and inclusive work environment.
• Basic understanding of department KPIs, labor management, or guest service standard.
• Ability to access and input information using a moderately complex computer system.
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent.
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations.
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols.
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Skills

Team leadership

Training & coaching

Safety compliance

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary: As the SkyJump Training Supervisor, you are a key leader in delivering a thrilling yet safe guest experience. You are responsible for overseeing the training and performance of Jump Masters, ensuring every team member is equipped to operate with precision, confidence, and adherence to strict safety standards. You set the tone for operational excellence, balancing high-energy excitement with an unwavering commitment to safety.

Essential Functions and Responsibilities:

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent
• Oversee the SkyJump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations
• Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols
• Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications:

• 1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilities
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standard
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements:

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Current CPR certification preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Non-Gaming Card

Physical Requirements:

• Occasionally push/pull up to 50 lbs
• Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels
• Frequently Squat, kneel, reach, bend, twist
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment Potential Conditions:

• Outdoor
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one? If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy. Introduce yourself and we’ll connect when a role fits your strengths and ambitions. Home to thrilling attractions, renowned dining, and unforgettable views, The STRAT is a landmark destination—and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must-see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.

If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].