Skincare Retail Consultant — Customer Experience & Growth

L'Oreal USA, Inc; McLean (VA); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

VIP Access to L'Oreal's Internal Shop

Learning & Development Opportunities

Employee Resource Groups

Mental Health & Wellness Programs

Job summary

Aesop, part of L'Oreal Groupe, is seeking a Retail Consultant in McLean, VA to engage customers and guide product selections through thoughtful demonstrations. You will welcome guests, deliver an inclusive and exceptional shopping experience, and contribute to our brand's commercial success.

The role emphasizes empathy, teamwork and strong communication, with on-site duties and opportunities for professional development within a creative, sustainable workplace.

Qualifications

• Experience in customer service environments.
• Strong selling skills to drive commercial outcomes.
• Ability to introduce products through demonstrations.
• Proven team player with collaborative mindset.
• Empathy to manage diverse interpersonal relationships.
• Active listening and curiosity to understand customers.
• Clear communication and problem-solving abilities.
• Solid knowledge of skincare and related categories is advantageous.

Responsibilities

• Engage customers and guide them to products relevant to their needs.
• Welcome customers into the space and enrich their product experience through demonstrations.
• Deliver an inclusive, exceptional customer experience that supports commercial goals.
• Contribute to a positive team environment and company culture.

Skills

Customer service

Selling skills

Product demonstrations

Team contribution

Empathy

Active listening

Communication

Problem solving

Product knowledge

Job description

Aesop, part of L'Oreal Groupe, is seeking a Retail Consultant in McLean, VA to engage customers and guide product selections through thoughtful demonstrations. You will welcome guests, deliver an inclusive and exceptional shopping experience, and contribute to our brand's commercial success.

The role emphasizes empathy, teamwork and strong communication, with on-site duties and opportunities for professional development within a creative, sustainable workplace.