Retail Consultant | Aesop Tysons Corner | Part Time

L'Oreal USA, Inc; McLean (VA); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

VIP Access to L'Oreal's Internal Shop

Learning & Development Opportunities

Employee Resource Groups

Mental Health & Wellness Programs

Job summary

Aesop, part of L'Oreal Groupe, is seeking a Retail Consultant in McLean, VA to engage customers and guide product selections through thoughtful demonstrations. You will welcome guests, deliver an inclusive and exceptional shopping experience, and contribute to our brand's commercial success.

The role emphasizes empathy, teamwork and strong communication, with on-site duties and opportunities for professional development within a creative, sustainable workplace.

Qualifications

• Experience in customer service environments.
• Strong selling skills to drive commercial outcomes.
• Ability to introduce products through demonstrations.
• Proven team player with collaborative mindset.
• Empathy to manage diverse interpersonal relationships.
• Active listening and curiosity to understand customers.
• Clear communication and problem-solving abilities.
• Solid knowledge of skincare and related categories is advantageous.

Responsibilities

• Engage customers and guide them to products relevant to their needs.
• Welcome customers into the space and enrich their product experience through demonstrations.
• Deliver an inclusive, exceptional customer experience that supports commercial goals.
• Contribute to a positive team environment and company culture.

Skills

Customer service

Selling skills

Product demonstrations

Team contribution

Empathy

Active listening

Communication

Problem solving

Product knowledge

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oreal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancome, SkinCeuticals, Nyx, YSL and L'Oreal Paris; presenting wide-ranging opportunities for long-term career growth.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• Ability to consistently introduce Aesop products to clients through hand demonstrations
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• This position operates an on-site working pattern.

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Hourly rate $20.12
• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month

• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.