Skincare Customer Solutions Specialist

ZO Skin Health, Inc.; Omaha, Northern (NE, KY); Hybride; USD 32 000 - 48 000; Plein temps

Résumé du poste

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers both inside and outside the company. You will handle inquiries about product orders via multiple channels and coordinate with internal teams to ensure timely order processing in a fast-paced environment.

The role emphasizes strong communication, problem solving, and the ability to follow detailed instructions, with onboarding to company systems within 90 days.

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication, including active listening.
• Proficient with Microsoft Office and multiple applications.
• Customer service orientation with problem-solving and time management.
• Learn and follow detailed instructions; onboard to company systems within 90 days.

Responsabilités

• Respond to product order questions via phone, email, chat, or in person.
• Ensure account setup and order deadlines are met timely.
• Address customer questions and escalate issues as needed.
• Resolve customer problems and maintain records of inquiries.
• Collaborate with internal stakeholders on order and shipping details for promotions.
• Maintain confidentiality of customer information.

Connaissances

Customer service

Communication

Active listening

Time management

Problem solving

Detail-oriented

Outils

Microsoft Office

Description du poste

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers both inside and outside the company. You will handle inquiries about product orders via multiple channels and coordinate with internal teams to ensure timely order processing in a fast-paced environment.

The role emphasizes strong communication, problem solving, and the ability to follow detailed instructions, with onboarding to company systems within 90 days.