Remote Customer Experience Specialist – Growth & Support

Zohorecruit; Ohio; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Overtime compensation

Remote-work equipment and technical 지원

Professional development opportunities

Retirement savings plan

Job summary

Zohorecruit is seeking a Customer Service Representative to deliver exceptional service across phone, web chat, and email channels. The role includes guiding customers with product information, troubleshooting issues, and following up to ensure satisfaction.

Responsibilities include updating records, suggesting relevant products, and staying current on offerings. The position emphasizes teamwork and timely, accurate responses in a dynamic environment.

Qualifications

• Excellent interpersonal communication for positive customer interactions.
• Analytical and problem-solving abilities to diagnose issues.
• Strong multitasking and organizational skills.
• Active listening and concise responses to inquiries.
• Time-management to respond promptly across channels.
• Team collaboration with other departments.
• Ability to stay standing for long shifts.
• Technical proficiency with VOIP, CRM, word processing, databases, email and chat software.

Responsibilities

• Provide introductory information to prospective and new customers.
• Handle customer complaints and troubleshoot issues with products or services.
• Follow up with clients by phone, web chat or email to ensure satisfaction.
• Access databases to retrieve account information for customers.
• Inform customers about additional products or services that might benefit them.
• Escalate queries and concerns when necessary.
• Update customer records after each contact.
• Stay up to date on the latest products and services the organization provides.

Skills

Interpersonal communication

Analytical thinking

Problem solving

Multitasking

Organizational skills

Active listening

Time management

Teamwork

Stamina

Tools

CRM

VOIP phones

Word processing

Database

Email

Chat software

Job description

Zohorecruit is seeking a Customer Service Representative to deliver exceptional service across phone, web chat, and email channels. The role includes guiding customers with product information, troubleshooting issues, and following up to ensure satisfaction.

Responsibilities include updating records, suggesting relevant products, and staying current on offerings. The position emphasizes teamwork and timely, accurate responses in a dynamic environment.