Customer Service Representative

Induction Therapies; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Induction Therapies is seeking a dedicated Customer Service Representative to join our medical grade skincare team in Louisville, KY. You will respond to customer inquiries, process orders from the sales team, and help drive repeat orders through relationship management.

This full-time role supports multiple brands and emphasizes customer satisfaction. You’ll work 9:30am to 6:00pm, Monday through Friday, and benefit from a collaborative environment with opportunities to contribute to product

Qualifications

• Excellent communication and problem-solving skills.
• Ability to manage multiple customer inquiries simultaneously.
• Experience with skincare or medical-grade products is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process orders from the sales team and ensure accuracy.
• Support customer accounts to drive repeat orders and loyalty.
• Provide feedback to the quality control team to improve product quality and satisfaction.
• Identify customer needs for personalized solutions and follow up on sales leads.

Skills

Customer service

Order processing

Sales support

Tools

NetSuite

Job description

We are looking for a dedicated and self-motivated Customer Service Representative to join our team! We are a medical grade skincare developer with multiple retail, business to business, and private label brands. As a Customer Service Representative, you will be responsible for enhancing the customer experience, responding to customer inquiries, processing orders from our sales team, and driving repeat orders through relationship management. You will be instrumental in boosting sales growth and satisfaction among our existing customer base.

This is a full-time position from 9:30am to 6:00pm Monday through Friday.

Responsibilities

• Manage customer accounts for Induction Therapies and other skincare brands
• Provide feedback to the quality control manager to ensure product quality and customer satisfaction
• Respond to customer inquiries via phone and email
• Follow up on sales leads and identify customer needs for personalized solutions
• Build and maintain strong customer relationships to drive repeat business and loyalty
• Experience with NetSuite is a Major Plus
• Vision, medical, and dental benefits after 90 days of employment