Skier Services Team Lead

Wasatch Peaks Ranch; Morgan (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Wasatch Peaks Ranch is seeking a Skier Services Supervisor to lead daily operations, provide floor leadership, and coordinate cross-functional locker, Ski Check, and equipment-storage services. You will also serve as the point of contact when leadership is unavailable and help ensure a member-ready environment throughout the day.

The role emphasizes hands-on leadership, coaching seasonal staff, and maintaining safety standards while delivering elevated hospitality to guests in a winter resort

Qualifications

• Prior ski, outdoor, resort, club, hospitality, guest services, recreation, or related experience preferred.
• Prior lead or supervisory experience preferred.
• Strong communication and problem-solving skills.
• Ability to direct staff in a fast-paced, member-facing environment.
• Strong attention to detail and department presentation.
• Comfortable working hands-on across multiple areas of the operation.
• Ski and snowboard equipment knowledge preferred.
• Experience with locker systems, access systems, or similar operational technology preferred.
• Ability to remain professional and composed during high-volume periods.

Responsibilities

• Daily Operations & Floor Leadership.
• Supports daily operations across Member Lockers, Guest Lockers, Ski Check, equipment storage, and related member services.
• Maintains a calm, organized, and professional floor presence during operating hours.
• Deploys staff based on volume, member needs, service priorities, breaks, and operational pressure points.
• Supports opening and closing procedures and maintain daily department readiness.
• Identifies operational issues early and communicate solutions clearly.
• Acts as a point of contact when the Assistant Manager or Manager is unavailable.
• Works hands-on alongside Skier Services Attendants.
• Keeps member interactions aligned with elevated service standards.
• Coaches staff on personalized, polished, and knowledgeable service.
• Maintains a hospitality-first approach while protecting operational and policy standards.

Skills

Staff leadership

Guest services

Communication

Problem-solving

Job description

Wasatch Peaks Ranch is seeking a Skier Services Supervisor to lead daily operations, provide floor leadership, and coordinate cross-functional locker, Ski Check, and equipment-storage services. You will also serve as the point of contact when leadership is unavailable and help ensure a member-ready environment throughout the day.

The role emphasizes hands-on leadership, coaching seasonal staff, and maintaining safety standards while delivering elevated hospitality to guests in a winter resort