Skier Services Lead - Guest Experience & Operations

Wasatch Peaks Ranch; Utah; On-site; USD 60,000 - 68,000; Full time

Job summary

Wasatch Peaks Ranch in Morgan, UT is seeking a Skier Services Supervisor to lead the daily winter operation of Skier Services. You will provide floor leadership, staff direction, and service oversight across Member Lockers, Guest Lockers, Ski Check, equipment storage, and member-facing support.

As a supervisor, you will ensure a calm, professional presence, deploy staff based on volume, and maintain department readiness.

Qualifications

• Prior ski, outdoor, resort, club, hospitality, guest services, recreation, or related experience preferred.

Responsibilities

• Provides real-time coaching and feedback to seasonal staff.
• Reinforces role clarity, expectations, and responsibilities.
• Communicates staffing, service issues, member concerns, and operational needs clearly.
• Supports preseason and in-season training.
• Supports Attendant cross-training across all Skier Services areas.
• Models professionalism, composure, and follow-through.
• Communicates unresolved issues clearly to the Assistant Manager or Manager.

Skills

Ski/resort experience

Leadership

Communication

Staff supervision

Attention to detail

Hands-on work

Equipment knowledge

Locker systems

Operational tech

Professionalism under pressure

Tools

DigiLock

Radios

Locker access systems

Tracking systems

Job description

Wasatch Peaks Ranch in Morgan, UT is seeking a Skier Services Supervisor to lead the daily winter operation of Skier Services. You will provide floor leadership, staff direction, and service oversight across Member Lockers, Guest Lockers, Ski Check, equipment storage, and member-facing support.

As a supervisor, you will ensure a calm, professional presence, deploy staff based on volume, and maintain department readiness.