Ski Technician: Expert Gear Tuning & Customer Service

Sun & Ski Sports; South Carolina; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Purchase Discount

Training/ knowledge sessions

Adventure trips

Job summary

Sun & Ski Sports is seeking a driven Ski Technician to join our team. You’ll help guests get the most from their time on the slopes by providing expert tuning, gear advice, and a fun, engaging customer experience in a fast-paced retail setting.

We value hands-on technicians with a passion for winter sports, strong service focus, and the ability to work collaboratively. Expect hourly pay plus commissions and opportunities for on-the-job training.

Qualifications

• Experience with ski and/or snowboard tuning required.
• Minimum 1 year of service technician experience.
• Background in retail and customer service preferred.
• Strong selling skills and a passion for delivering excellent customer service.
• Exceptional interpersonal and communication skills to build lasting customer relationships.

Responsibilities

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company and industry guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotional and advertised specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

Skills

Ski tuning

Customer service

Sales skills

Interpersonal skills

Tools

POS system

Job description

Sun & Ski Sports is seeking a driven Ski Technician to join our team. You’ll help guests get the most from their time on the slopes by providing expert tuning, gear advice, and a fun, engaging customer experience in a fast-paced retail setting.

We value hands-on technicians with a passion for winter sports, strong service focus, and the ability to work collaboratively. Expect hourly pay plus commissions and opportunities for on-the-job training.