Ski Technician & Gear Specialist — Tune & Service

Sun & Ski Sports; Conway (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Sun & Ski Sports is seeking a driven Ski Technician to join our team in North Conway, NH. You’ll help guests get the most out of their time on the slopes by providing expert tuning, precise equipment adjustments, and a fun, interactive customer experience.

We value a passion for winter sports, 1+ year of service tech or equivalent retail/CS experience, and the ability to educate guests and upsell gear in a high-energy environment. This on-site role offers growth and team camaraderie.

Qualifications

• Experience with ski and/or snowboard tuning.
• Minimum 1 year of service technician experience.
• Background in retail and customer service preferred.
• Strong selling skills and a passion for delivering excellent customer service.
• Excellent interpersonal and communication skills.
• Basic computer skills, with a willingness to learn the POS system.

Responsibilities

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company and industry guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotional and advertised specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

Skills

Ski tuning knowledge

Customer service

Retail sales

Communication skills

POS system basics

Job description

Sun & Ski Sports is seeking a driven Ski Technician to join our team in North Conway, NH. You’ll help guests get the most out of their time on the slopes by providing expert tuning, precise equipment adjustments, and a fun, interactive customer experience.

We value a passion for winter sports, 1+ year of service tech or equivalent retail/CS experience, and the ability to educate guests and upsell gear in a high-energy environment. This on-site role offers growth and team camaraderie.