Ski Technician: Precision Tuning & Expert Gear Advice

Sun & Ski Sports; Gaithersburg (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Sun & Ski Sports in Gaithersburg, MD is seeking a skilled Ski Technician to join our team. You will deliver expert ski and snowboard tuning, provide knowledgeable equipment recommendations, and create a high-energy, customer-first shopping experience.

Join a dynamic retail setting where you help guests maximize their time on the slopes, stay current on gear trends, and contribute to a fast-paced service environment.

Qualifications

• Experience with ski and/or snowboard tuning is required.
• Minimum 1 year of service technician experience.
• Background in retail and customer service is preferred.
• Strong selling skills and a passion for delivering excellent customer service.
• Excellent interpersonal and communication skills to build lasting customer relationships.

Responsibilities

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotions and specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

Skills

Ski tuning

Snowboard tuning

Customer service

Sales skills

Interpersonal communication

Basic computer skills

Job description

Sun & Ski Sports in Gaithersburg, MD is seeking a skilled Ski Technician to join our team. You will deliver expert ski and snowboard tuning, provide knowledgeable equipment recommendations, and create a high-energy, customer-first shopping experience.

Join a dynamic retail setting where you help guests maximize their time on the slopes, stay current on gear trends, and contribute to a fast-paced service environment.