Ski & Ride School Supervisor: Lead Guests & Team

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 31,000 - 44,000; Part time

Benefits offered by this job

Free season pass for dependents

Free skiing at all Alterra Resorts

Ski/board lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discounts

401k with company match

Job summary

Alterra Mountain Company’s Mammoth Mountain is seeking a Seasonal Supervisor to lead the Ski & Ride School Main Lodge Kids area. You will oversee lift ticket and lesson sales, a small rentals facility, and the operation of a magic carpet and beginner teaching area, while coordinating daily staffing and providing outstanding guest service.

You'll coach and evaluate staff, communicate with guests and departments, and uphold safety and service standards to create memorable mountain experiences.

Qualifications

• Ability to positively influence and support others.
• High level of emotional intelligence.
• Superior communication skills.
• Strong attention to detail.
• Demonstrated ability to provide great guest service.
• Strong understanding of Ski & Ride School operations preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervises a small team of staff to support day-to-day operations of the Ski & Ride School Main Lodge Kids facility and outdoor beginner teaching area.
• Coordinates daily staffing.
• Helps create a positive guest experience by resolving issues, providing information, and ensuring operational standards are maintained.
• Acts as a key point of communication between guests, instructors, supervisors and other resort departments.
• Responsible for coaching, measurement and recognition of employee performance – including seasonal performance reviews.
• Champions Mammoth’s commitment to guest service, teamwork, safety, and creating memorable mountain experiences.

Skills

Team supervision

Guest service

Communication skills

Emotional intelligence

Problem solving

Job description

Alterra Mountain Company’s Mammoth Mountain is seeking a Seasonal Supervisor to lead the Ski & Ride School Main Lodge Kids area. You will oversee lift ticket and lesson sales, a small rentals facility, and the operation of a magic carpet and beginner teaching area, while coordinating daily staffing and providing outstanding guest service.

You'll coach and evaluate staff, communicate with guests and departments, and uphold safety and service standards to create memorable mountain experiences.