Ski & Ride School Supervisor — Guest Experience Leader

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Discounts on lessons, rentals, retail,

401k with company match

Job summary

Mammoth Mountain is seeking a Seasonal supervisor for the Ski & Ride School Main Lodge Kids facility and beginner teaching area in Mammoth Lakes. You will oversee lift ticket and lesson sales, a small rentals facility, and the operation of a beginner area with a magic carpet.

You’ll coordinate staff, coach performance, and resolve guest issues to maintain high service standards and safety. Equal opportunity employer and team-focused culture are emphasized.

Qualifications

• Ability to positively influence and support others.
• High level of emotional intelligence.
• Superior communication skills.
• Strong attention to detail.
• Demonstrated great guest service.
• Strong understanding of Ski & Ride School operations preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervises a small team to support day-to-day operations of the Ski & Ride School Main Lodge Kids facility and beginner teaching area.
• Coordinates daily staffing.
• Helps create a positive guest experience by resolving issues and providing information.
• Acts as a key point of communication between guests, instructors, supervisors and other resort departments.
• Responsible for coaching, measurement and recognition of employee performance, including seasonal reviews.
• Champions Mammoth's commitment to guest service, teamwork, safety, and memorable mountain experiences.

Skills

Staff supervision

Guest service

Communication

Emotional intelligence

Attention to detail

Ski & Ride School operations

Job description

Mammoth Mountain is seeking a Seasonal supervisor for the Ski & Ride School Main Lodge Kids facility and beginner teaching area in Mammoth Lakes. You will oversee lift ticket and lesson sales, a small rentals facility, and the operation of a beginner area with a magic carpet.

You’ll coordinate staff, coach performance, and resolve guest issues to maintain high service standards and safety. Equal opportunity employer and team-focused culture are emphasized.