Ski & Ride School Assistant Manager — Lead & Elevate

Vail Resorts; Stowe (VT); Sur place; USD 37 000 - 44 000; Plein temps

Résumé du poste

Stowe Mountain Resort is hiring for the Winter Seasonal 2026/2027 period in the Ski & Ride School leadership track. The Assistant Manager will oversee daily operations, ensure high-quality lessons, and manage staffing, scheduling, and labor utilization across programs for guests of all ages.

This role requires strong leadership, English fluency, and a proven ability to coach staff and maintain service excellence.

Qualifications

• Strong leadership, communication, interpersonal, and conflict resolution skills.
• Proficiency with Microsoft Office Suite.
• Minimum of two years of full-time experience working at a ski resort or within a Ski & Ride School operation.

Responsabilités

• Oversee daily operations of Ski & Ride School programs, ensuring lesson quality, guest satisfaction, and operational excellence.
• Build positive, age-appropriate learning experiences and oversee program quality for guests of all ability levels, from children as young as 3 years old through adults.
• Manage daily scheduling, staffing levels, lesson assignments, and labor management to align with guest demand and financial objectives.
• Supervise Leads, Support Staff, and instructors, ensuring efficient lesson support, check-in, and check-out processes.
• Monitor and maintain the quality and consistency of instructional standards through coaching, feedback, and performance evaluation.
• Collaborate with Product Sales & Services and other resort departments to ensure appropriate instructor assignments and seamless guest experiences.
• Support and achieve guest experience goals through proactive leadership and continuous improvement initiatives.
• Resolve guest concerns and special requests utilizing company guest service standards.
• Maintain and improve indoor and outdoor Ski & Ride School facilities, including base areas, teaching terrain, and learning zones.
• Establish and review performance objectives with instructors and staff, providing regular coaching and professional development opportunities.
• Ensure instructors and staff remain knowledgeable regarding products, policies, procedures, schedules, and operational expectations.
• Model and uphold resort safety standards, mission, vision, values, and company policies.
• Communicate effectively with leadership, peers, and other departments to foster collaboration, trust, and operational success.
• Stay current with industry trends and actively participate in PSIA-AASI or equivalent professional development opportunities.
• Perform other duties as assigned.

Connaissances

Leadership

Communication

Interpersonal

Conflict resolution

MS Office

Guest service

Description du poste

Stowe Mountain Resort is hiring for the Winter Seasonal 2026/2027 period in the Ski & Ride School leadership track. The Assistant Manager will oversee daily operations, ensure high-quality lessons, and manage staffing, scheduling, and labor utilization across programs for guests of all ages.

This role requires strong leadership, English fluency, and a proven ability to coach staff and maintain service excellence.