Ski & Snowboard School Lead (Seasonal)

Stevens Pass Mountain Resort; Leavenworth (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Free employee passes

Friend & family lift ticket discounts

40% retail discounts

401(k) retirement plan

Employee assistance program

Excellent training & development

Referral program

Job summary

Stevens Pass Mountain Resort is seeking a Ski & Snowboard School Assistant Manager for the Winter Seasonal 2026/2027 period. The role focuses on delivering high-quality guest and employee experiences, overseeing program delivery, and maintaining teaching standards.

The position requires a high school diploma, 1 year in a Ski & Snowboard School, and strong English communication. Preferred PSIA/AASI Level 1 certification; proficiency in Microsoft Office and exceptional guest service are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year working in a Ski & Snowboard School.
• PSIA/AASI Level 1 certification – preferred.
• Microsoft Office proficiency.
• Fluent in English.
• Advanced to expert level skiing/snowboarding skills.
• Must work well in a team.
• Flexible schedule incl weekends/nights/holidays.

Responsibilities

• Oversee teaching standards and program delivery.
• Manage staffing for daily guest reservations and labor margins.
• Uphold PSIA/AASI standards.
• Deliver employee performance feedback and evaluations.
• Support Guest Experience targets with leadership.
• Resolve guest complaints per service guidelines.
• Lead safety adherence within the department.
• Ensure pros adhere to company policies and schedules.
• Data entry of instructor timecards and scheduling.
• Collaborate with other departments to support staff and guests.
• Participate in leadership development programs.

Skills

Guest service

Communication

Teamwork

Fluent English

Skiing/Snowboarding

Education

High school diploma or equivalent

PSIA/AASI Level 1 certification

Tools

Microsoft Office

Job description

Stevens Pass Mountain Resort is seeking a Ski & Snowboard School Assistant Manager for the Winter Seasonal 2026/2027 period. The role focuses on delivering high-quality guest and employee experiences, overseeing program delivery, and maintaining teaching standards.

The position requires a high school diploma, 1 year in a Ski & Snowboard School, and strong English communication. Preferred PSIA/AASI Level 1 certification; proficiency in Microsoft Office and exceptional guest service are essential.