Ski Guest Services Lead (Part-Time, Seasonal)

Massanutten Current Openings; Hopkins Spring (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Massanutten Resort is seeking staff to oversee the Ski Office and associated hosts, ensuring high guest service standards and smooth daily operations. The role requires strong communication, leadership, and POS familiarity, with the ability to manage peak traffic and labor efficiency.

Responsibilities include training, guest assistance, cash handling, and maintaining courteous service. Roles are seasonal with varying hours, including weekends and holidays, and pay is $17.00 per hour.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer skills and point of sale experience.

Responsibilities

• Schedule Ski Office Staff and Ski Area Host; schedule accordingly to peak guest traffic and labor efficiency.
• Assist with training Ski Office staff, under guidance of Management.
• Assist guests with making purchases with a high degree of accuracy and professionalism.
• Adhere to greeting guests, answering questions, and addressing complaints in a polite and courteous manner.
• Handle and accept responsibility for large sums of money and ensure all register transactions are accurate.
• Maintain team motivation by providing regular guidance, support and leadership.
• Other duties assigned by management.

Skills

Customer service

Leadership

Phone etiquette

Computer skills

POS experience

Ski area knowledge

Tools

Point of sale system

Job description

Massanutten Resort is seeking staff to oversee the Ski Office and associated hosts, ensuring high guest service standards and smooth daily operations. The role requires strong communication, leadership, and POS familiarity, with the ability to manage peak traffic and labor efficiency.

Responsibilities include training, guest assistance, cash handling, and maintaining courteous service. Roles are seasonal with varying hours, including weekends and holidays, and pay is $17.00 per hour.