Ski Area Guest Services Host

Massanutten Current Openings; Hopkins Spring (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten Resort in Virginia is seeking a Front Line-1 team member for seasonal, part-time work. The role focuses on interacting with guests one-on-one, delivering excellent customer service, and representing the resort in a friendly and helpful manner.

You will stand for long periods outdoors, assist guests with questions, manage lines at ticket and rental areas, and help maintain a clean and safe ski area. Evening hours and weekends are expected as part of the varied schedule.

Qualifications

• Excellent customer service and a friendly outgoing attitude.
• Working knowledge of the ski area and resort operations.
• Ability to interact with guests in person and handle inquiries.

Responsibilities

• Maintain crowd control in ticket area, ski lift line, and rental area as needed
• Interact with guests including answering questions and assisting with complaints and concerns
• Maintain cleanliness of the ski area grounds with trash and snow removal
• Adhere to enforcing resort policies while being polite yet firm
• Maintain a safe work environment by adhering to company safety policies and practices
• Other duties assigned by management

Skills

Extensive knowledge of Massanutten ops

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

• Rate : $13 USD per hour
• Front Line-1
• Part-Time
• Requisition #: SKIAR004136

Description

Job Summary

The primary focus of the position is interacting with guests one-on-one. Position requires excellent customer service, great attitude, outgoing personality, and a working knowledge of the ski area, resort operations, and the surrounding area. Ensure all owners and guests are serviced in a courteous and timely manner. Position requires that an employee stand for long periods of time outside with physical requirements such as stooping, bending, shoveling snow, ice removal, and walking in various conditions.

Required

Preferred

• Extensive knowledge of Massanutten operations

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends and holidays

Hours:

• Varies, including evenings

Compensation

• Pay: $13.00/Hour

Core Responsibilities

• Maintain crowd control in ticket area, ski lift line, and rental area as needed
• Interact with guests including things like answering questions and assisting with complaints and concerns
• Maintain cleanliness of the ski area grounds with trash and snow removal
• Adhere to enforcing resort policies while being polite yet firm
• Maintain a safe work environment by adhering to company safety policies and practices
• Other duties assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.