Ski Guest Services Lead Supervisor

Massanutten Current Openings; Hopkins Spring (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Massanutten Resort is seeking staff to oversee the Ski Office and associated hosts, ensuring high guest service standards and smooth daily operations. The role requires strong communication, leadership, and POS familiarity, with the ability to manage peak traffic and labor efficiency.

Responsibilities include training, guest assistance, cash handling, and maintaining courteous service. Roles are seasonal with varying hours, including weekends and holidays, and pay is $17.00 per hour.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer skills and point of sale experience.

Responsibilities

• Schedule Ski Office Staff and Ski Area Host; schedule accordingly to peak guest traffic and labor efficiency.
• Assist with training Ski Office staff, under guidance of Management.
• Assist guests with making purchases with a high degree of accuracy and professionalism.
• Adhere to greeting guests, answering questions, and addressing complaints in a polite and courteous manner.
• Handle and accept responsibility for large sums of money and ensure all register transactions are accurate.
• Maintain team motivation by providing regular guidance, support and leadership.
• Other duties assigned by management.

Skills

Customer service

Leadership

Phone etiquette

Computer skills

POS experience

Ski area knowledge

Tools

Point of sale system

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

• Rate : $17 USD per hour
• Part-Time
• Requisition #: SKIGU004134

Description

Job Summary

Position requires excellent customer service and leadership skills, good phone etiquette, computer skills, and working knowledge of ski area and resort operations. Staff, manage, and oversee day-to-day operations of Ski Office, including Office Staff and Ski Area Host. Work closely with Guest Services Operation Manager, and other Ski Area Management, to ensure service and operational standards are being upheld.

Required

• Excellent written and verbal communication skills
• Strong computer skills and point of sale experience

Preferred

• Previous leadership experience

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends and holidays

Hours:

• Varies, including evenings

Compensation

• Pay: $17.00/Hour

Core Responsibilities

• Schedule Ski Office Staff and Ski Area Host; schedule accordingly to account for peak guest traffic and labor efficiency
• Assist with training Ski Office staff, under guidance of Management
• Assist guests with making purchases with a high degree of accuracy and professionalism
• Adhere to greeting guests, answering questions, and addressing complaints in a polite and courteous manner
• Handle and accept responsibility for large sums of money and ensure all register transactions are accurate
• Maintain team motivation by providing regular guidance, support and leadership
• Other duties assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.