Ski Area Guest Services Cashier

Massanutten Current Openings; Hopkins Spring (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Ski Area Guest Services Cashier to provide top-tier service for guests in person or by phone. You will assist with ticket purchases, reservations, and local activity information while handling payments and resolving guest concerns with a friendly, problem-solving approach.

This seasonal position runs during the winter season (mid-November through mid-March) with varying days and hours, including weekends and holidays, and offers $12.77 per

Qualifications

• Must be 16 or older.

Responsibilities

• Handle and accept responsibility for large sums of money, ability to be firm, but polite in enforcing resort policies, and able to work under stressful situations and conditions
• Assist guests with ticket purchases, refunds, concerns, and questions
• Accurately write down/communicate information to supervisors
• Other duties as assigned by management

Skills

Customer service

Communication

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

• Rate : $12.77 USD per hour
• Front Line-1
• Part-Time
• Requisition #: SKIAR004133

Description

Job Summary

The Ski Area Guest Services Cashier position requires candidate to provide the highest level of customer service to all resort guests, both on and off property, in-person, and over the phone. This includes assisting with activity bookings and modifications, providing resort information regarding activities, amenities, and dispensing advice regarding the local area. Ski Area Guest Services Cashiers are responsible for providing front line assistance to ski area guests by assisting with ticket purchases, reservations, and troubleshooting guest concerns. Candidate must possess and demonstrate communication and social skills. They should be empathetic and a true problem-solver committed to ensuring an outstanding customer experience.
This position continues through our winter season only, mid-November through mid-March.

Required

• Must be 16 or older

Preferred

• 1+ years customer service experience

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends and holidays

Hours:

• Varies, days and evenings

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Handle and accept responsibility for large sums of money, ability to be firm, but polite in enforcing resort policies, and able to work under stressful situations and conditions
• Assist guests with ticket purchases, refunds, concerns, and questions
• Accurately write down/communicate information to supervisors
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.