Seasonal Ski Office Lead & Guest Services

Massanutten Resort; McGaheysville (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Seasonal Ski Office Coordinator to lead and support the Ski Office staff and Ski Area Host. This role centers on delivering excellent guest service, overseeing day-to-day operations, and collaborating with Guest Services and management.

Ideal candidates show strong communication, computer and POS skills; leadership experience is preferred. The position requires flexible hours, including weekends and holidays, with pay of $17.00 per hour.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer skills; experience with point of sale systems.
• Leadership experience is a plus.

Responsibilities

• Schedule Ski Office Staff and Ski Area Host; schedule according to peak guest traffic and labor efficiency.
• Assist with training Ski Office staff under guidance of Management.
• Assist guests with making purchases with accuracy and professionalism.
• Greet guests, answer questions, and address complaints politely and courteously.
• Handle and accept responsibility for large sums of money and ensure all register transactions are accurate.
• Maintain team motivation by providing regular guidance, support and leadership.
• Other duties assigned by management.

Skills

Communication skills

Leadership experience

Tools

Point of sale (POS) systems

Job description

Massanutten Resort in McGaheysville, VA is seeking a Seasonal Ski Office Coordinator to lead and support the Ski Office staff and Ski Area Host. This role centers on delivering excellent guest service, overseeing day-to-day operations, and collaborating with Guest Services and management.

Ideal candidates show strong communication, computer and POS skills; leadership experience is preferred. The position requires flexible hours, including weekends and holidays, with pay of $17.00 per hour.