Ski Area Guest Services Host

Massanutten Resort; McGaheysville (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten Resort in McGaheysville, VA seeks a front line staff member for a seasonal, part-time role. The position focuses on guest interaction and delivering excellent service in a ski resort environment.

Responsibilities include crowd control in ticket areas, assisting guests with questions and complaints, maintaining area cleanliness, and following resort safety policies. Requires flexibility for varied schedules, including weekends, holidays, and evenings.

Qualifications

• Excellent customer service and outgoing personality required.
• Extensive knowledge of Massanutten operations.

Responsibilities

• Maintain crowd control in ticket area, ski lift line, and rental area as needed
• Interact with guests including answering questions and assisting with complaints and concerns
• Maintain cleanliness of the ski area grounds with trash and snow removal
• Adhere to enforcing resort policies while being polite yet firm
• Maintain a safe work environment by adhering to company safety policies and practices
• Other duties assigned by management

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

• Rate : $13 USD per hour
• Front Line-1
• Part-Time
• Requisition #: SKIAR004136

Description

Job Summary

The primary focus of the position is interacting with guests one-on-one. Position requires excellent customer service, great attitude, outgoing personality, and a working knowledge of the ski area, resort operations, and the surrounding area. Ensure all owners and guests are serviced in a courteous and timely manner. Position requires that an employee stand for long periods of time outside with physical requirements such as stooping, bending, shoveling snow, ice removal, and walking in various conditions.

Required

Preferred

• Extensive knowledge of Massanutten operations

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends and holidays

Hours:

• Varies, including evenings

Compensation

• Pay: $13.00/Hour

Core Responsibilities

• Maintain crowd control in ticket area, ski lift line, and rental area as needed
• Interact with guests including things like answering questions and assisting with complaints and concerns
• Maintain cleanliness of the ski area grounds with trash and snow removal
• Adhere to enforcing resort policies while being polite yet firm
• Maintain a safe work environment by adhering to company safety policies and practices
• Other duties assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.