Site W/Classified Support Engineer

GovCIO; Herndon (VA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

GovCIO is currently hiring for a Site W/Classified Support Engineer in Herndon, VA. This onsite role requires active TS/SCI clearance and leadership of field IT support services for Site W classified systems.

Responsibilities include directing international field support, overseeing TSA Systems support for federal staff, and ensuring training completion for engineers. Salary range posted: USD $85,000.00 - USD $100,000.00 per year.

Qualifications

• 6 years experience in IT support
• Active TS/SCI clearance
• Expert-level IT field support and leadership across multiple operating systems
• Strong interpersonal and communication skills
• Ability to manage and direct complex service requests and staff

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems.
• Directs and controls international field support activities to ensure technical requirements are met.
• Oversees TSA Systems technical support for federal and contractor staff, ensuring appropriate staffing resources.
• Ensures support engineers complete mandatory and job-related training.
• Directs IT Field Services tasks including deskside support, mobility support, deployment, O&M, asset inventory and A/V O&M.

Skills

IT support leadership

Mobile device support

Deskside support

Deployment strategies

Ticket management

Knowledge base contributions

Strong communication

Job description

GovCIO is currently hiring for aGovCIO is currently hiring for an

Site W/Classified Support Engineer

for an upcoming award. This position will be located in Herndon, VA and will be an onsite position.

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems, establishing goals and plans that meet project objectives
• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
• Ensure support engineers complete mandatory and job-related training
• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Holds appropriate personnel clearance levels to gain access to classified systems
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA staff at International locations
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
• Clearance Required: Must have an active TS/SCI clearance

#TSA

Posted Salary Range

USD $85,000.00 - USD $100,000.00 /Yr.