Lead Classified IT Field Support Engineer

GovCIO; Herndon (VA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

GovCIO is currently hiring for a Site W/Classified Support Engineer in Herndon, VA. This onsite role requires active TS/SCI clearance and leadership of field IT support services for Site W classified systems.

Responsibilities include directing international field support, overseeing TSA Systems support for federal staff, and ensuring training completion for engineers. Salary range posted: USD $85,000.00 - USD $100,000.00 per year.

Qualifications

• 6 years experience in IT support
• Active TS/SCI clearance
• Expert-level IT field support and leadership across multiple operating systems
• Strong interpersonal and communication skills
• Ability to manage and direct complex service requests and staff

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems.
• Directs and controls international field support activities to ensure technical requirements are met.
• Oversees TSA Systems technical support for federal and contractor staff, ensuring appropriate staffing resources.
• Ensures support engineers complete mandatory and job-related training.
• Directs IT Field Services tasks including deskside support, mobility support, deployment, O&M, asset inventory and A/V O&M.

Skills

IT support leadership

Mobile device support

Deskside support

Deployment strategies

Ticket management

Knowledge base contributions

Strong communication

Job description

GovCIO is currently hiring for a Site W/Classified Support Engineer in Herndon, VA. This onsite role requires active TS/SCI clearance and leadership of field IT support services for Site W classified systems.

Responsibilities include directing international field support, overseeing TSA Systems support for federal staff, and ensuring training completion for engineers. Salary range posted: USD $85,000.00 - USD $100,000.00 per year.