HQ Support Lead

GovCIO; Springfield (VA); Hybrid; USD 94,000 - 140,000; Full time

Job summary

GovCIO is hiring a HQ Support Lead in Springfield, VA, on site. The role leads IT support operations for TSA's HQ sites and directs international field support activities, ensuring staffing and training are in place for all HQ locations.

Ideal candidates will have 8+ years leading IT Field Services in HQ settings and strong interpersonal, strategic management, and project coordination skills, with a DHS/TSA clearance as a prerequisite.

Qualifications

• High School with 9+ years IT customer support engineering experience.
• 8 years experience in managing IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory, video conferencing and A/V O&M, and on-site cabling.
• Strong strategic management leadership and interpersonal skills with decisive problem-solving and complex project coordination.

Responsibilities

• Leads IT support operations for TSA's HQ sites.
• Provides technical and management leadership for major IT field support services across all HQ sites and locations.
• Directs and controls all international field support activities with staffing and methods responsibility.
• Oversees technical support to federal, contractor, and detail employees using TSA Systems.
• Ensure support engineers complete mandatory and job-related training.
• Directs deskside, mobility, deployment, O&M, inventory, and video conferencing/A/V tasks on-site.

Skills

Field services leadership

Deskside support

Mobility support

Deployment services

Video conferencing

A/V O&M

On-site cabling

Staffing management

Interpersonal skills

Education

High School Diploma or GED

Tools

TSA Systems

Job description

GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.

Responsibilities

• Leads IT support operations for TSA's HQ sites
• Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
• Ensure support engineers complete mandatory and job-related training
• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 9+ years of IT customer support engineering experience (or commensurate experience)

• 8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
• Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $94,150.00 - USD $140,000.00 /Yr.