Site Support Technician - Onsite, Springfield

MHM Support Services; Springfield (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Mercy is seeking a Service Center Technician to deliver Level 1 support for desktop hardware, peripherals, and network equipment. You will manage assets, perform routine audits, and assist with software support to keep the desktop environment efficient.

The role requires an Associate degree or equivalent IT experience, strong troubleshooting skills, and ability to work both independently and with a team. Local travel may be involved.

Qualifications

• Associates degree in Computer Science, Information Systems, or similar, or equivalent IT experience.
• Demonstrated ability to work in complex networking and IT environments.
• Experience with Microsoft SCCM, AD, and Windows operating systems.

Responsibilities

• Provide Level 1 desktop software and hardware support for Mercy-owned equipment.
• Perform asset and inventory management, routine audits, and software support.
• Respond to user requests and resolve technical problems to maintain a stable desktop computing environment.

Skills

Team collaboration

Troubleshooting

Communication

Local travel

Education

Associate degree in CS/IS

Bachelor’s degree (preferred)

Tools

SCCM

Microsoft Office

Active Directory

File systems

Application delivery

Scripting

Windows OS

Security basics

Job description

Find your calling at Mercy!

The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

Education/Experience:

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Skills, Knowledge, Abilities:

• Demonstrated ability to work in a complex networking and information technology environment.

• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Office Products
• Microsoft Active Directory
• Microsoft file systems (structure, rights, etc.)
• Application delivery methods
• Scripting (GUI and command line)
• Windows operating systems
• Microsoft based system security

Familiarity with:

• Workstation hardware platforms
• Network topologies and protocols

Additional skills:

• Ability to work alone and with a team.
• Logic based troubleshooting skills.
• Advanced hardware troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to travel locally as required.
• Willingness to devote time to personal and professional development.
• Willingness to work outside normal business hours as required to complete projects or moves.
• Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• Ability to troubleshoot and resolve technical support questions of customers.
• Knowledge of networking, internal applications, voice and data communications.

Preferred Qualifications:

• Bachelor’s degree in computer science or information systems (or equivalent experience).

• Three years’ experience in a large healthcare system.

• Dell Desktop Hardware Certification.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.