Site Support Technician - Onsite, Springfield, MO

Mercy; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plans for 32+ hrs/week

Job summary

Mercy is seeking a Service Center Technician for Level 1 desktop hardware and network support at our Springfield, MO site. You will handle requests, troubleshoot, and maintain the desktop computing environment to ensure ongoing effectiveness.

The role requires an Associates degree or equivalent IT experience, plus strong knowledge of Windows, SCCM, Active Directory, and documentation, with flexibility to work outside normal hours when needed.

Qualifications

• Experience in a complex IT environment and healthcare context.
• Strong troubleshooting and documentation skills.
• Familiar with SCCM, AD, Windows, and networking fundamentals.

Responsibilities

• Provide Level 1 desktop hardware and peripheral support.
• Assist with asset/inventory management and routine audits.
• Respond to customer questions and resolve IT problems promptly.
• Travel locally as required and support after-hours projects.

Skills

Desktop hardware troubleshooting

SCCM

Active Directory

Office products

Networking basics

Scripting

Windows OS

Communication

Teamwork

Time management

Education

Associates degree in Computer Science, Information Systems, or related IT field

Equivalent practical IT experience

Tools

Dell Desktop Hardware Certification

Job description

Find your calling at Mercy!

The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.) and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details

Onsite - Springfield, MO

Minimum Qualifications

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Education/Experience:

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Skills, Knowledge, Abilities

• Demonstrated ability to work in a complex networking and information technology environment.
• Knowledge of the following items:
• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Office Products
• Microsoft Active Directory
• Microsoft file systems (structure, rights, etc.)
• Application delivery methods
• Scripting (GUI and command line)
• Windows operating systems
• Microsoft based system security
• Familiarity with:
• Workstation hardware platforms
• Network topologies and protocols
• Ability to work alone and with a team.
• Logic based troubleshooting skills.
• Advanced hardware troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to travel locally as required.
• Willingness to devote time to personal and professional development.
• Willingness to work outside normal business hours as required to complete projects or moves.
• Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• Ability to troubleshoot and resolve technical support questions of customers.
• Knowledge of networking, internal applications, voice and data communications.

Preferred Qualifications

Education:

Bachelor's degree in computer science or information systems (or equivalent experience).

Experience:

Three years' experience in a large healthcare system.

Cerfication:

Dell Desktop Hardware Certification.

Why Mercy?

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.