Site Support Technician (Non-Exempt)

Mercy; Springfield (MO); Presencial; USD 46.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Descripción de la vacante

Mercy is seeking a Service Center Technician to provide Level 1 support for Mercy-owned desktop hardware, peripherals, and network equipment in a healthcare environment. The role includes asset/inventory management, audits, and software support to ensure an effective desktop computing environment.

Ideal candidates have an Associate degree in IT or related field (Bachelor's preferred), experience in large IT environments, and strong Windows/SCCM/AD skills.

Formación

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Responsabilidades

• Provide Level 1 support for Mercy-owned desktop hardware installation and maintenance.
• Assist with asset and inventory management, routine audits, and software support.
• Respond to customer questions promptly to maintain an effective desktop computing environment.

Conocimientos

Networking environment

SCCM

Active Directory

Microsoft Office

Windows OS

Scripting (GUI/CLI)

Hardware troubleshooting

Troubleshooting communication

Team collaboration

Strong communication

Travel locally

Work outside hours

Problem management tools

Networking protocols

Educación

Associates degree in Computer Science/Information Systems

Equivalent IT experience

Bachelor's degree (preferred)

Descripción del empleo

Find your calling at Mercy!

The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

Education/Experience:

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Skills, Knowledge, Abilities:

• Demonstrated ability to work in a complex networking and information technology environment.
• Knowledge of the following items:
• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Office Products
• Microsoft Active Directory
• Microsoft file systems (structure, rights, etc.)
• Application delivery methods
• Scripting (GUI and command line)
• Windows operating systems
• Microsoft based system security
• Familiarity with:
• Workstation hardware platforms
• Network topologies and protocols
• Ability to work alone and with a team.
• Logic based troubleshooting skills.
• Advanced hardware troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to travel locally as required.
• Willingness to devote time to personal and professional development.
• Willingness to work outside normal business hours as required to complete projects or moves.
• Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• Ability to troubleshoot and resolve technical support questions of customers.
• Knowledge of networking, internal applications, voice and data communications.

Preferred Qualifications:

• Education: Bachelor's degree in computer science or information systems (or equivalent experience).
• Experience: Three years' experience in a large healthcare system.
• Cerfication: Dell Desktop Hardware Certification.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.