Site Support Technician

ManpowerGroup; Salt Lake City (UT); On-site; USD 33,000 - 36,000; Full time

Job summary

ManpowerGroup, a Fortune 500 company based in Salt Lake City, Utah, is seeking a Site Support Technician to join a dynamic IT team. The role focuses on delivering hands-on technical support for production and development systems, onsite and remote.

The ideal candidate will have experience with Windows 10, Office, imaging laptops, and mobile device support, and will excel in customer service while resolving issues efficiently.

Responsibilities

• Provide ongoing technical support and maintenance of production and development systems on both remote and onsite platforms.
• Support hardware and software at OS level across servers and networks; perform basic to intermediate troubleshooting.
• Demonstrate broad IT infrastructure knowledge and strong customer service.
• Support Windows 10 and Microsoft Office; troubleshoot desktop hardware faults.
• Build new laptops and perform imaging processes.
• Provide mobile support for iOS and Android.
• Offer basic printer support.

Skills

Customer service

Troubleshooting

L1/L2 support

Imaging laptops

Mobile device support

Tools

Windows 10

Microsoft Office

Imaging process

Job description

Our Fortune 500 client, one of the world’s leading companies, is based in Salt Lake City, UT, and is seeking hardworking, motivated professionals to join their innovative team.

Position Title: Site Support Technician

Location: Salt Lake City, UT 84104

Duration: 12 Months with possibilities of extension

Pay Range: $24-26/hr on W2

Position Summary

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
• Demonstrated technical understanding of a broad range IT infrastructure environments
• Strong understanding of effective customer service
• Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
• Ability to troubleshoot and resolve desktop hardware faults
• Build new laptop and have sufficient knowledge on the imaging process
• Mobile support: iOS and Android
• Basic printer support

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for their diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.