Support Technician I

Big-D Careers; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% Medical & Dental premiums paid

HSA with Employer Contribution

PTO & Paid Holidays

401k with match

Life Insurance & Disability paid for

Supplemental Benefits available

Job summary

Big-D is seeking a Support Technician I for the Technology department in Salt Lake City, UT. You will be the frontline IT helper, resolving hardware and software issues and maintaining productivity for end users.

Ideal candidates have an Associate degree in IT or related field and 1+ year of help desk experience; CompTIA A+ is preferred. The role includes on-site support and strong documentation practices, with a path for growth in a dynamic, values-driven environment.

Qualifications

• Associate degree or equivalent IT experience.
• At least 1 year of technical support or help desk work.
• CompTIA A+ certification is preferred.

Responsibilities

• Respond to user support requests by phone, email, or ticketing system.
• Diagnose hardware and software issues on desktops, laptops, mobile devices and peripherals.
• Assist with setup and configuration of new equipment.
• Maintain accurate records of support activities and resolutions.
• Escalate complex issues to higher-level support as needed.
• Follow knowledge base articles and departmental resources to resolve issues.
• Provide on-site support at remote offices or project locations as required.
• Adhere to company values and maintain confidentiality.

Skills

Customer service orientation

Hardware basics

Software troubleshooting

Documentation & record-keeping

Communication skills

Time management

Team collaboration

Attention to detail

Education

Associate degree in IT or related field

Over 1 year help desk experience

CompTIA A+ certification (preferred)

Job description

Big-D is looking for a dynamic Support Technician I to join our team Technology department in Salt Lake City, UT. This is a great opportunity to start your career with a company that is on a mission to be the most sought-after company in the business. We seek and employ exceptional, hard-working, lifetime learners; we give them the tools to succeed when we find them. We have a culture of growth and achievement powered by innovation, supported by purpose and joy.

Big-D Construction is looking for a Support Technician I to join the team located in Salt Lake City, UT.

Position Summary:

The Support Technician I is a frontline responder responsible for providing technical assistance to end users in a fast-paced corporate environment. This role involves troubleshooting hardware and software issues, resolving service requests, and ensuring timely and accurate support to maintain user productivity. The technician works closely with other IT team members to elevate complex problems, contributes to knowledge base documentation, and upholds high standards of customer care while supporting a diverse range of systems and applications.

Experience/Training:

• Associate degree in IT, Computer Science, or related field, or equivalent experience
• Over 1 year of technical support or help desk experience
• CompTIA A+ certification preferred

Critical Skills:

• Exhibits a strong orientation towards customer service.
• Possesses a foundational knowledge of computer hardware, operating systems, and commonly used software applications.
• Demonstrates proficiency in diagnosing and efficiently resolving technical issues.
• Applies critical thinking and advanced problem-solving abilities.
• Communicates effectively both verbally and in writing.
• Maintains organization and uses effective time management strategies.
• Shows a willingness to learn and adapt to emerging technologies.
• Works collaboratively and contributes positively within a team setting.
• Pays close attention to detail and ensures accuracy in documentation.
• Upholds high standards of ethics and maintains strict confidentiality.

Duties, Responsibilities and Expectations:

• Respond to user support requests via phone, email, or ticketing system to ensure timely resolution.
• Diagnose and address hardware and software issues impacting desktops, laptops, mobile devices, and peripheral equipment.
• Aid with the setup and configuration of new equipment.
• Maintain comprehensive and accurate records of all support activities and resolutions.
• Escalate unresolved technical issues to higher-level support as necessary.
• Utilize solution articles and departmental resources to efficiently resolve technical challenges.
• Assist with inventory management of IT assets and related equipment.Ensure regular attendance and consistent availability per scheduling requirements.
• Support and uphold system standards across the organization.
• Embody and promote company values and organizational culture.
• Complete training initiatives in alignment with departmental practices.
• Provide on-site support at remote offices or project locations as needed.
• Perform additional duties assigned by management and leadership to meet the organization’s technological objectives.
• 100% Medical & Dentalpremiums paid for
• Health Savings Account (HSA) with Employer Contribution
• PTO & Paid Holidays
• 401k with match
• Life Insurance & Disability paid for
• Supplemental Benefits available

Additional Job Information:

Candidates must be legally authorized to work in the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.