IT Site Support Administrator

Solution Partners, Inc.; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Solution Partners, Inc. is seeking a hands-on On-site IT Support Technician to join our team in Salt Lake City. You will work at client locations providing tier II end-user device support and help keep warehouse systems running.

This role requires strong customer service, experience with SCCM, Windows 10, and networking basics. You will engage with warehouse staff on the floor and collaborate with IT teams to resolve issues quickly.

Qualifications

• Five or more years of experience in computer operations, or desktop support.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of Windows 10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to unboxing and disposal of OEM packaging.
• Routine transporting of items up to 30 lbs.

Responsibilities

• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
• Responsible for troubleshooting and remediation of a wide variety of complex technical issues ranging from RF scanners, SAP lockouts, network connectivity, and warehouse equipment issues.
• Prioritize tickets to ensure our local and remote end users receive updates and resolutions in a timely manner.
• Collaborate and provide technical support across cross functional IT teams to solve high impact incidents with a sense of urgency by providing on-site eyes and hands support.
• Resolve complex technical problems using standard operating procedures.
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.

Skills

Customer service

On-site support

Network troubleshooting

Windows 10

Education

CompTIA A+ or MCSE

Tools

SCCM

Inventory / Asset Tracking software

Job description

We need someone who can work onsite in Salt Lake Utah.

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

Additional Notes

• Ideally working in a warehouse environment
• Experience with deploying software\imaging using SCCM
• Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices
• 2+ years of experience troubleshooting DNS, DHCP, VPN and Cisco networking device issues

Responsibilities

• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
• Responsible for troubleshooting and remediation of a wide variety of complex technical issues ranging from RF scanners, SAP lockouts, network connectivity, and warehouse equipment issues.
• Prioritize tickets to ensure our local and remote end users receive updates and resolutions in a timely manner.
• Collaborate and provide technical support across cross functional IT teams to solve high impact incidents with a sense of urgency by providing on-site eyes and hands support.
• Resolve complex technical problems using standard operating procedures.
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.

Qualifications

• Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to unboxing and disposal of OEM packaging.
• Routine transporting of items up to 30 lbs.