*Site Support Engineer - Senior (Boston)

GovCIO; Rosemont (IL); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer for the TSA Focus contract in Boston, MA. This onsite role leads on-site IT support, mentors junior staff, and ensures uptime of critical systems for TSA operations.

Ideal candidates will demonstrate strong leadership, hands-on expertise across Windows/Linux, and ability to handle complex tickets for TSA staff including executives, with a US citizenship DHS/TSA clearance requirement.

Qualifications

• High School with 6-9 years (or commensurate experience).
• 6 years experience in IT support.
• Expert-level IT field support and leadership skills.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desk-side support

Education

High School

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Boston, MA and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.