Site Reliability & Production Support Engineer

Fairygodboss; Phoenix (AZ); On-site; USD 64,000 - 117,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC is seeking a Systems Reliability and Support Specialist within its Site Reliability Engineering Center. Based in Phoenix, AZ, you will monitor, maintain and support systems to ensure stability and conformity to technology standards.

You will handle incident management, root-cause analysis, patches, upgrades, and work with Windows and Linux servers, Dynatrace, Logscale, and ITSM tools to keep services healthy and compliant.

Qualifications

• Experience supporting enterprise systems and incident management.
• Familiarity with Windows and Linux servers.
• Ability to code or triage SQL/ETL issues.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance.
• Install patches and upgrades as part of maintenance.
• Detect, resolve and escalate incidents; conduct root cause analysis.
• Monitor availability, performance and capacity against baselines.
• Develop in-depth knowledge of supported systems and applications.

Skills

Production Support

Windows/Linux

Incident Management

Root Cause Analysis

Troubleshooting

Compliance

Monitoring

Education

Bachelor's degree

Tools

Dynatrace

Logscale

Jira

Confluence

ServiceNow

SQL/ETL

Job description

PNC is seeking a Systems Reliability and Support Specialist within its Site Reliability Engineering Center. Based in Phoenix, AZ, you will monitor, maintain and support systems to ensure stability and conformity to technology standards.

You will handle incident management, root-cause analysis, patches, upgrades, and work with Windows and Linux servers, Dynatrace, Logscale, and ITSM tools to keep services healthy and compliant.