System Reliability & Support Specialist - In-Office & 24/7 Ops

PNC Financial Services Group, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 70,000 - 117,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a System Reliability & Support Specialist to monitor, maintain and support critical payment systems in a high-regulation environment. This in-office role demands incident response, governance tasks and collaboration across IT teams to ensure platform stability.

Based in multiple U.S. cities including Pittsburgh, Strongsville, Birmingham, Farmers Branch, Denver or Phoenix, the position emphasizes 24/7 operations, strong troubleshooting skills and

Qualifications

• Bachelor's degree and 2+ years of relevant professional experience.
• Experience in application governance, incident management and ITIL processes.
• Knowledge of OS concepts and system administration practices.

Responsibilities

• Monitor, maintain and support systems and software to ensure stability and compliance.
• Perform maintenance, including patches and upgrades, and participate in RCA.
• Respond to incidents, provide escalation, and assist in governance attestations.

Skills

Application Governance

Applications Support

Hardware Maintenance

Impact Analysis

Incident Management

Incident Response

ITIL

Operating Systems

Root Cause Analysis

System Administration

Technical Support

Troubleshooting

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a System Reliability & Support Specialist to monitor, maintain and support critical payment systems in a high-regulation environment. This in-office role demands incident response, governance tasks and collaboration across IT teams to ensure platform stability.

Based in multiple U.S. cities including Pittsburgh, Strongsville, Birmingham, Farmers Branch, Denver or Phoenix, the position emphasizes 24/7 operations, strong troubleshooting skills and