Production Reliability Specialist - Systems & Incident Support

Fairygodboss; Denver (CO); On-site; USD 64,000 - 117,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Generous vacation and paid holidays

Educational assistance

Job summary

PNC is seeking a Systems Reliability and Support Specialist to contribute to our Site Reliability Engineering Center. You will operate in one of our IT Hubs, including Denver, and work across Windows and Linux servers to maintain stability and compliance with technology standards.

The role covers vulnerabilities management, incident resolution, and hands-on maintenance of certifications, with opportunities to grow in a collaborative, customer-focused environment.

Qualifications

• Production Support and incident management experience in enterprise environments.
• Experience upgrading Linux/Windows servers and maintaining certifications.
• SQL/ETL knowledge including queries and basic coding for triage.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance with tech standards.
• Perform patching and upgrades and manage incidents from detection to resolution.
• Assess availability, performance, and capacity against baselines and report trends.

Skills

Production Support

Linux/Windows servers

Dynatrace

Logscale

Jira/Confluence

ServiceNow

SQL/ETL

Education

Bachelor's degree

Tools

Dynatrace

Logscale

Jira

Confluence

ServiceNow

SQL Server

Job description

PNC is seeking a Systems Reliability and Support Specialist to contribute to our Site Reliability Engineering Center. You will operate in one of our IT Hubs, including Denver, and work across Windows and Linux servers to maintain stability and compliance with technology standards.

The role covers vulnerabilities management, incident resolution, and hands-on maintenance of certifications, with opportunities to grow in a collaborative, customer-focused environment.