Site Reliability & Production Support Engineer

Fairygodboss; Dallas (TX); On-site; USD 64,000 - 117,000; Full time

Job summary

PNC is seeking a Systems Reliability and Support Specialist based in Dallas, Texas, as part of its Site Reliability Engineering Center. You will collaborate across IT teams to uphold system stability, security, and performance in a large enterprise environment.

Responsibilities include vulnerabilities management, incident handling, server configuration for new standards, and ensuring projects meet target dates from start to finish.

Qualifications

• University/college degree with 2+ years of relevant professional experience.
• Experience monitoring, maintaining, and supporting systems.
• Familiarity with Windows and Linux environments.

Responsibilities

• Monitor, maintain and support systems and software to meet standards.
• Perform maintenance including patches and upgrades.
• Detect, resolve and escalate incidents; contribute to root-cause analysis.
• Monitor availability, performance, and capacity; report trends.
• Develop knowledge of supported systems and applications.
• Perform governance and attestations, audits and compliance tasks.

Skills

Production Support

Incident Management

Windows and Linux

Dynatrace / Logscale

SQL/ETL

Jira / Confluence

Service Now

Education

Bachelor's degree

Tools

Dynatrace

Logscale

Jira

Confluence

ServiceNow

SQL Server

Job description

PNC is seeking a Systems Reliability and Support Specialist based in Dallas, Texas, as part of its Site Reliability Engineering Center. You will collaborate across IT teams to uphold system stability, security, and performance in a large enterprise environment.

Responsibilities include vulnerabilities management, incident handling, server configuration for new standards, and ensuring projects meet target dates from start to finish.