Site Reliability Engineering Manager — Production Stability

Fairygodboss; Farmers Branch (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

PNC is seeking a Software Engineering Manager - Site Reliability Engineering (SRE) to lead a team responsible for reliability, scalability, and operational excellence of mission-critical platforms powering digital experiences. The role blends technical leadership, hands-on problem solving, and people management across distributed systems.

You will drive production stability, implement proactive reliability practices, and oversee monitoring, logging, and automation initiatives while collaborating

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high-pressure situations.

Responsibilities

• Lead SRE teams; coach, develop, set goals, and drive ownership; align tech and business objectives.
• Provide after-hours leadership and on-call support during critical incidents.
• Lead incident management and remediation across application, infrastructure, and databases.
• Provide technical leadership in production support and escalation point for complex issues.
• Drive root-cause analysis and permanent fixes to reduce recurring incidents.
• Oversee change management and release execution with risk assessments and CAB representation.

Skills

SRE leadership

Production Support

DevOps

Incident management

Observability

Automation

Communication

High-availability

Team leadership

Tools

MongoDB

Cassandra

Elasticsearch

Redis

Kafka

Oracle

SQL

Linux

Windows

Job description

PNC is seeking a Software Engineering Manager - Site Reliability Engineering (SRE) to lead a team responsible for reliability, scalability, and operational excellence of mission-critical platforms powering digital experiences. The role blends technical leadership, hands-on problem solving, and people management across distributed systems.

You will drive production stability, implement proactive reliability practices, and oversee monitoring, logging, and automation initiatives while collaborating