Site Reliability Software Engineering Manager

Fairygodboss; Cleveland (OH); On-site; USD 100,000 - 204,000; Full time

Job summary

PNC is seeking a Software Engineering Manager in Site Reliability Engineering to lead a global, 24x7 team ensuring reliability of mission-critical platforms. You will drive incident management, monitoring, and performance improvements while collaborating across application, infrastructure, and security teams.

The role blends technical leadership with people management, requires strong communication, and offers an on-site work model in a large enterprise IT environment.

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Hands-on knowledge of monitoring tools and automation.

Responsibilities

• Lead SRE teams; set goals, coach engineers, and drive ownership.
• Provide after-hours leadership and on-call support for incidents.
• Lead incident management and post-incident reviews to drive improvements.
• Oversee change management, releases, and operational governance.
• Drive monitoring, observability, and automation improvements.

Skills

Site Reliability Engineering

Production Support

DevOps

Team Leadership

Incident Management

Education

Bachelor's degree

Tools

Linux/Windows

MongoDB

Cassandra

Elasticsearch

Redis

MQ

Kafka

Job description

PNC is seeking a Software Engineering Manager in Site Reliability Engineering to lead a global, 24x7 team ensuring reliability of mission-critical platforms. You will drive incident management, monitoring, and performance improvements while collaborating across application, infrastructure, and security teams.

The role blends technical leadership with people management, requires strong communication, and offers an on-site work model in a large enterprise IT environment.