SRE Engineering Manager - Lead 24x7 Ops & Reliability

PNC Financial Services Group, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 100,000 - 186,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Software Engineering Manager for Site Reliability Engineering to lead a team focused on reliability, scalability, and operational excellence of mission-critical platforms powering PNC’s digital experiences.

This role blends technical leadership with people management and hands-on problem solving. You will drive production stability, advanced monitoring, and automation initiatives across distributed systems, partnering with engineering,

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high-pressure situations.

Responsibilities

• Lead SRE teams; coach and develop engineers; align tech with business goals.
• Provide after-hours operational leadership and on-call support.
• Lead incident management from triage to remediation and post-incident analysis.
• Oversee production support, troubleshooting across apps, infra, and databases.
• Drive root cause analysis and permanent improvements to prevent repeats.
• Oversee change management and release execution for safe deployments.
• Advance monitoring, observability, and automation to reduce toil.
• Ensure governance and compliance with security and risk controls.

Skills

SRE leadership

Incident management

On-call leadership

Monitoring tools

Cloud/infra

Automation

Communication

Distributed systems

Education

Bachelor's degree

Tools

Dynatrace

BigPanda

Logscale

Oracle/SQL

MongoDB

Kafka

Job description

PNC Financial Services Group, Inc. is seeking a Software Engineering Manager for Site Reliability Engineering to lead a team focused on reliability, scalability, and operational excellence of mission-critical platforms powering PNC’s digital experiences.

This role blends technical leadership with people management and hands-on problem solving. You will drive production stability, advanced monitoring, and automation initiatives across distributed systems, partnering with engineering,