Lead Site Reliability Engineer

DocuSign, Inc.; Stati Uniti; Remoto; USD 170.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

DocuSign, Inc. seeks an experienced incident response leader to guide high-severity events for a large cloud platform. You will coordinate technical, product, and security teams and act as a subject-matter expert in incident-management practices.

This individual-contributor role emphasizes reliability engineering, automation, and continuous service improvements, with a global distributed environment and a rotating on-call schedule.

Competenze

• 12+ years in incident management or SRE.
• Proven leadership of major incidents.
• Experience with incident-management tools.
• Strong programming ability.
• Advanced troubleshooting in 24x7x365 environments.
• Excellent written and verbal communication.

Mansioni

• Direct incident commanders and coordinate response to critical incidents.
• Communicate with technical teams, stakeholders, and executives during events.
• Serve as SME for incident-management practices.
• Apply engineering discipline to improve availability and reliability.
• Review incident data for anomalies and trends.
• Participate in a 24x7x365 rotational coverage schedule.

Conoscenze

Incident response leadership

Site Reliability Engineering

Programming ability

Advanced troubleshooting

Communication skills

Descrizione del lavoro

Role overview

Lead high-severity incident response for a large cloud software platform, coordinating technical, product, and security teams through complex service disruptions. This individual-contributor role combines incident command, stakeholder communication, operational analysis, and reliability improvement across a globally distributed environment.

Responsibilities

• Direct incident commanders and coordinate response to critical technology, product, and security incidents.
• Communicate clearly with technical teams, business stakeholders, and executive leadership during challenging events.
• Act as a subject-matter expert for incident-management practices and help strengthen the wider service-excellence program.
• Apply engineering discipline, automation, and operational best practices to improve availability, reliability, and scalability.
• Review incident data for anomalies, correlations, and recurring trends, then recommend improvements.
• Participate in a continuous 24x7x365 rotational coverage schedule.

Requirements

• At least 12 years of experience in incident management or site reliability engineering.
• Demonstrated leadership of major incidents and other high-severity operational situations.
• Experience using incident-management tools and strong programming ability.
• Advanced troubleshooting and problem-solving skills in a 24x7x365 environment.
• Strong judgment, decision-making, and problem-identification capabilities.
• Excellent written and verbal communication, including the ability to present effectively to business audiences.

Benefits and work setup

• Remote position, with most work performed from a designated remote location.
• Individual-contributor role focused on operational leadership and reliability expertise.