Onsite Production Support Engineer - Incidents & RCA

Tata Consultancy Services; New Castle (DE); On-site; USD 90,000 - 105,000; Full time

Job summary

Tata Consultancy Services in the United States (Delaware) is seeking an incident management professional to monitor live systems, respond to alerts, and coordinate with software, QA, and infrastructure teams to deploy fixes during maintenance windows.

Applicants should have a bachelor’s degree in CS/IT and strong Linux/Unix, SQL, Java or Python skills, plus experience with Dynatrace, Datadog, JIRA, and ServiceNow.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Proficiency in Linux/Unix, SQL, and programming languages like Java or Python; experience with monitoring tools and ticketing systems is valued.
• Strong analytical abilities to digest complex issues in fast-paced production environments.
• Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.

Responsibilities

• Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
• Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures.
• Cross‑Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
• System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health.
• Documentation: Maintain runbooks, incident tracking, and SOPs for rapid issue resolution.

Skills

Linux/Unix

SQL

Java

Python

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Dynatrace

Datadog

JIRA

ServiceNow

Job description

Tata Consultancy Services in the United States (Delaware) is seeking an incident management professional to monitor live systems, respond to alerts, and coordinate with software, QA, and infrastructure teams to deploy fixes during maintenance windows.

Applicants should have a bachelor’s degree in CS/IT and strong Linux/Unix, SQL, Java or Python skills, plus experience with Dynatrace, Datadog, JIRA, and ServiceNow.