Site reliability engineering(SRE) Operations at Re Focus LLC O Fallon, MO

Re Focus LLC; O’Fallon (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

Re Focus LLC is seeking a skilled IT Operations Specialist to review and resolve incidents from monitoring and deployment activities. You will coordinate with development and regional support teams to fix issues, manage change tickets, and perform root cause analysis for high-severity incidents to prevent recurrence.

The role requires L2 support experience, Unix shell scripting and SQL proficiency, and familiarity with Splunk and Dynatrace for troubleshooting.

Qualifications

• Unix Shell Scripting and SQL are essential.
• Ability to troubleshoot using logs and monitoring tools such as Splunk or Dynatrace.
• ITSM Incident, Change and Problem Management experience is required.
• L2 support experience is a must.
• Familiarity with Snowflake is a plus.

Responsibilities

• Review and resolve incidents arising from monitoring and deployment processes.
• Coordinate with development and support teams to fix deployment issues.
• Manage change tickets and obtain CAB approvals as needed.
• Assist in root cause analysis for high-severity incidents and preventive actions.
• Support UAT and customer onboarding activities.
• Create automation scripts to reduce incidents and improve processes.
• Participate in war rooms affecting availability or customer impact.

Skills

Unix Shell Scripting

SQL

Troubleshooting logs

Splunk

Dynatrace

ITSM Incident Change Problem

L2 Support

Snowflake

Tools

Remedy

Rally

Splunk

Dynatrace

WinSCP

CyberArk/Putty

Toad Querying Tool

Job description

Job Description

Roles/responsibilities:

• Incident Resolution - Review and resolve the Incidents arising from
• Operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and/or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support

Must have skills:

• Unix Shell Scripting, SQL
• Troubleshooting using logs, Splunk / Dynatrace
• ITSM Incident, Change and Problem Management
• L2 Support experience is a must
• Snowflake

Good to have skills:

• PCF Cloud knowledge
• CI/CD, Jenkins, Git & Maven

Tools Used:

• Remedy Ticketing Tool
• Rally (For Story and Bug Tracking)
• Splunk and Dynatrace for Monitoring
• WinSCP (file movement/ validation)
• CyberArk/Putty
• Toad Querying Tool for DB